Frequently Asked Questions
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The Dream Music licence covers the use of the Dream Music repertoire, in accordance with the terms of the agreement and the specific type of use declared for your business. Before activation, review our repertoire and confirm that your business is covered.
You may use the music included in our exclusive repertoire and made available through our platform, Dream Radios. Different terms or additional requirements may apply to music from other sources or to a different repertoire.
The Dream Music licence covers the specified repertoire and its use. If you use music outside this repertoire, it must be assessed whether an additional licence is required.
Once the process has been completed, you will receive: your Music Licence, invoice, exclusive repertoire use agreements, personal business access credentials, original documents and an official partnership sticker. Keep these documents in an easily accessible location, either digitally or in printed form.
Present your licence documents and the information showing which service and repertoire you use. It is important that the documents correspond to the specific business and remain valid.
Search for the file sent to the email address you provided when the licence was issued. Alternatively, contact our support team, who can guide you through the recovery process.
Personal or business subscriptions to streaming services are generally governed by their own terms of use. These subscriptions should not automatically be considered suitable for commercial public use or as covering the relevant copyright requirements. Subscription fees usually relate to access to the service and the removal of advertisements. Only use services and sources permitted by your agreement and by the terms of the relevant provider.
The availability of a song on YouTube does not, by itself, permit its commercial public use. Personal or business subscriptions to streaming services are generally governed by their own terms of use and should not automatically be considered suitable for commercial use or as covering the relevant copyright requirements. Only use services and sources permitted by your agreement and by the terms of the relevant provider.
A personal subscription should not automatically be considered a commercial music licence. A business must review both the platform terms of use and the rights associated with public playback.
Before your licence expires, you will receive information about the renewal process. Check your business details, confirm any changes and complete the renewal by following the available instructions.
Once the licence has expired, you should not assume that the previous coverage continues automatically. Contact our team before the expiry date to avoid any interruption or uncertainty regarding your music use.
The availability of a seasonal option depends on the type and operation of your business. Declare the actual operating period so that the most appropriate option can be assessed.
Each business address must be declared and assessed according to its own characteristics. Do not assume that one licence covers every location. Even when the locations share the same company or tax details, each licence relates to a specific address.
This depends on how the licensing arrangement has been agreed and on the details of each premises. The agreement should clearly state which locations are covered.
Any change of ownership or company details must be reported so that it can be determined whether the relevant documents need to be updated, transferred or reissued.
Once the service has been activated, you will receive the personal login credentials associated with your account and business.
You may use the existing sound system in your business, provided that it is compatible with the playback method supplied by our company. For specialist installations, please request technical guidance.
First check the internet connection, power supply and playback device. If the problem continues, contact technical support and provide details of the device, business location and any error message displayed.
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